About me.
My name is Björn Hartmann
I am 45 years old and specialized in process engineering, customer centricity and leadership. I am an aviation professional with more than 24 years of industry experience in senior management roles at airlines, airports and ground handling companies.
By having delivered complex projects leading cross-functional and international teams around the globe I have gained loads of valuable impressions, views beyond the obvious and best practices from wonderful people all over the world.
Having worked for some of the leading aviation companies such as Star Alliance, or Munich Airport I have become an industry expert in airport operations and baggage automation.
I graduated from M|O|T University Klagenfurt with an MBA in Integrated Management and will never stop learning.
What I do.
The aviation industry, its processes, and the constant pursuit of excellence is my passion. With aSolutions I am offering consulting services, interim management and operational support in the fields of Airport Operations and Baggage Automation.
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With more than 24 years in various senior management roles at airlines, airports and ground handling companies I have become a leading expert in airport operations and baggage automation with a global network. From defining and optimizing operational processes to the digitalization of the passenger journey - with my experience and best practices from delivering complex projects all around the globe, I will be a reliable partner at your side, tackling the challenges of our industry and help to make your business grow.
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Through numerous projects carried out worldwide, among others in the areas of lean management and seamless travel experience; through my experience in the digitalization of processes and the implementation of automated infrastructure; and through my work with international teams and customers, I have been able to steadily expand my know-how and successfully bring in best practices for the continuous optimization of value creation.
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I am convinced that the digitization of processes and communication, as well as the automation of the infrastructure are among the most important success factors in a volatile market environment.
Equally passionate, I am striving for continuous positive change through empowerment and interaction, in order to leverage potentials and thus contribute to a continuous improvement in quality and an increase in productivity. It is the essential foundation for high performance teams and thus for efficiency and profitability of a company.
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Get in touch with me should you be looking for consulting and management services or operational support!
My Portfolio.
The following fields of services are an extract of my portfolio. Please ask me directly should your topic not be listed.
BAGGAGE AUTOMATION
Baggage not only is THE pain point in today's passenger journey, it is also a bottleneck for further digitalization of the self-service process chain. With my vast experience in baggage automation and digitalization as well as best practices from all around the globe I can help you to overcome the hurdles of manual baggage handling.
CUSTOMER EXPERIENCE
Customer satisfaction is a crucial factor in all industries. The travel and transportation industry is no exception, and in fact, it is here that passenger experience holds the greatest significance. A positive passenger experience offers numerous benefits. It can lead to repeat business, positive reviews, and recommendations, all of which contribute to long-term relationships with airlines or airports. Conversely, a poor passenger experience can result in dissatisfied customers, negative publicity, and a decline in market share – something no business desires.
AIRPORT OPERATIONS
Safe and efficient procedures are essential to ground operations at airports all over the world. At the same time processes shall be efficient and of a high productivity in order to be competitive in today's volatile market environment. With 24 years of experience I will help you to make your operations safe, profitable and of an excellent quality.
INTERIM MANAGEMENT
Today’s business world is evolving faster and faster. New projects and tasks often emerge at short notice and on short deadlines, but implementation usually requires a lot of experience as well as leadership. If there is a staff shortage, there is the urgent need that an experienced manager can step in for the implementation and help the company to quickly achieve the set goals. If your business requires an experienced interim manager in the field of Airport Operations, or operational support, you can benefit from my vast experience and skills.
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